We protect your investment with us responsibly...

Global Surgery Network's Refund Policy
 

        Airline Ticketing: GSN will arrange your airline ticketing so that it coordinates with your all encompassing land services and procedures requirements.  We go directly to the Internet and search all of the Discount Brokers, and when we find the best rate, at the best times for you, we will reserve that flight and contact you for authorization. We will then purchase that ticketing on your behalf, using your credit card information. Any refunds from airline ticketing is subject to the individual Terms & Conditions of that specific airlines. You're also free to purchase these yourself, as we earn no commissions from ticketing. 

        Surgical or Medical Procedure: GSN has acted as a consulting firm in providing you our list of qualified providers from around the world. You have made the choice of facilities and physicians. and we have put you and your primary care physician (or some local follow-up care physician that you will use) in contact and communication with each other. You will transfer all information and make all medical and procedural requirements directly with that facility. We have to be aware of the details of the procedure's so that we can schedule your travel program around those plans.  We will never collect payment for the medical procedures, and any claims relating to the procedures, are the responsibility of the provider.  Note: ALL of the providers in our Network are "world class" accredited and qualified facilities.

       Your relationship with GSN...   Once we have been given all of the scheduled date requirements for your pre-surgery and post-surgery, we will schedule your flight (as above) around those dates and times. We then deal with all passport and visa requirements, set up all airport, hotel, and other transportation requirements with a private car and driver or limousine service.  We per-purchase hotel rooms in 4-5 Star properties, and prepare them for any special considerations that you will need. We have transportation standing by and we confirm all medical and surgical appointments. You have free Internet access and long distance (international) calls. All luggage will be handled for you to and from the Airport, and your driver meets you upon arrival with a sign - and  non departure delivers back to the ticketing agent to make sure your flight have not been delayed. You also have a 24/7 Medical Concierge available to you in the host country, and 24/7 access to GSN back in the states, and we monitor all of these procedures while you are in our care. These items, and more, and considered our "Land Package", and they are bundled together into a single fee which will be charged against your credit card as a single item.

Prior to your departure, you will receive your itinerary with all of the planned details, pre-purchased meals, transportation, and services. Attached to this itinerary will be "vouchers" that represent each of these services. Upon your return, if there are any vouchers that went unused or were not needed, you will be given a 100% credit back on your credit card for those unused portions of your Land Package. Should you require additional services, hotel nights, transportation, or anything, you can phone us at GSN Headquarters and we can add those services to your land cost at our discount prices.

Purchased separately, or individually, these services would cost considerably more, as we have ongoing relationships with these providers, which assures we are getting the best prices, and you are getting the best services available.